How long does shipping take?
Orders are packed within 1 to 2 business days. Standard shipping is free and takes 3 to 7 business days after dispatch, or up to 10 business days for remote U.S. addresses.
Do you charge for shipping?
No. Shipping is free on every order within the United States, with no minimum order value.
Are these products suitable for sensitive skin?
Most of our formulas are fragrance-free, but everyone’s skin is different. Read the ingredient list on the product page and patch test on your inner arm for 24 hours before full application.
Can I return an opened product?
For hygiene and safety reasons opened skincare, sun care and fragrance items cannot be returned unless they are faulty or damaged. Unopened items can be returned within 30 days – see Returns & Refunds.
How do I track my order?
A tracking number is emailed as soon as your parcel is dispatched. Tracking can take up to 24 hours to activate with the carrier.
Are your products branded?
We sell unbranded and private-label cosmetics. Zetruno is an independent reseller and is not affiliated with any of the brands whose products may be referenced in our catalog.
Do you ship outside the United States?
Not at this time. We ship to the 50 United States and Washington, D.C. only.
Still need help?
Email [email protected] or visit our Contact Us page. We reply within one business day.