If a product is not right for you, you can return it within 30 days of delivery for a refund or exchange.
Return window
Returns must be requested within 30 days of the delivery date shown by the carrier.
Condition requirements
- Unopened, unused and in the original sealed packaging
- Outer box undamaged and all parts included
- For hygiene and safety reasons, opened skincare, sun care and fragrance items cannot be returned unless faulty
- Keep your order confirmation ready
How to start a return
- Email [email protected] with your order number and the item.
- We reply with return instructions and the return address.
- Ship the item back within 7 days of receiving instructions.
- Send us the tracking number so we can follow the parcel.
Refunds
Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to the original payment method within 5 to 10 business days. Your bank may take additional time to post the credit.
Damaged or incorrect items
Contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund including shipping.